DISPUTE MANAGEMENT SERVICES
The primary business of the ELRC is to promote the maintenance of labour peace in the public education sector in South Africa, through the provision of dispute management (and prevention) services. To this end, the grievances and disputes of educators and officials are resolved through conciliation and/or arbitration.
Over the years, disputes involving promotion/appointment of educators and dismissals have been referred to the ELRC for resolution in terms of the provisions of the Act and the constitution of the ELRC.
The ELRC, as a bargaining Council, administers the resolution of the disputes referred, through a conciliation and arbitration process. This process enables the ELRC’s appointed panelist to act as the presiding officer between parties to the dispute (employer and employee). To date more than 2500 arbitration awards have been issued under the auspices of the ELRC. The Council has also signed various resolutions pertaining to, amongst others the recruitment and the filling of posts, benefits and terms and conditions of employment. The Dispute Management Services (DMS), through its groundbreaking approaches has ascended to a seat of prominence in the South African Dispute Resolution Arena.
GUIDING PRINCIPLES OF DISPUTE MANAGEMENT SERVICES
Independent and Impartiality
Professional and Quality Service
Panel of Skilled, Diverse and Accredited Dispute Resolution Professionals throughout the Country
Service that is Customer Driven
DMS RENDER THE FOLLOWING SERVICES
PREVENTIVE (Training and Capacity building of Parties)
RESPONSIVE (Resolving disputes)
PROACTIVE (Research and Development of New Areas (Case Laws) and Improving on Service Delivery)
STRUCTURAL (Dispute and Conflict Management Design)
POLICY INFLUENCE (Through Analysis and Evaluation of Interventions)