Are you an educator?
YesNo

1.2 Are you an educator? *
3 ringsMore than 3 ringsLess than 3 rings

Was your query resolved/were you given the necessary information? *
YesNo

If your query was not resolved during the initial call, did you receive a follow up call? *
YesNo

Were you satisfied with the manner in which your query was handled? *
YesNo

When did you receive an acknowledgement letter, indicating that your referral form had been received? *
2 days after submission of the referral formLess than 2 days after submission of the referral formMore than 2 days after submission of the referral form

Did you find any challenges with completing the referral form? *
YesNo

If Yes, please indicate what were the challenges that you experienced?

Did you have to follow up with the Council, before your dispute was set down for conciliation or arbitration? *
YesNo

Did you receive a notice of set down within 14 days before the conciliation? *
YesNo

When did you receive the outcome certificate for conciliation? *
On the day of the hearingAfter the day of the hearing

After the conclusion of the arbitration process, when did you receive the award? *
Within 14 days after the conclusion of the artbitration processLess than 14 days after the conclusion of the arbitration processMore than 14 days after conclusion of the arbitration process

Did you have to follow up with the Council, before you could receive your award? *
YesNo

If Yes, how many times did you make enquiries with the Council?

Where you satisfied with the overall manner in which your dispute was handled? *
YesNo

If No, please provide suggestions on how the Council can improve the management of disputes.