DISPUTE MANAGEMENT SERVICES - SURVEY

The Education Labour Relations Council (ELRC) is striving towards improving its service delivery to all its stakeholders. You, as an essential and very important stakeholder of the Council, can contribute towards this effort, by taking a few minutes, to rate the Dispute Management Services that you received, from the Council. The Council appreciates your role and contribution and its intention is to not only meet, but exceed your expectations.Thank you for your participation in this survey, and the opportunity to improve our service to you. Your assistance with improving the services and consequently the image of the Council, is highly appreciated. Your submission will be treated with the strictest confidence.
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Name
ARE YOU AN EDUCATOR?
WAS YOUR QUERY RESOLVED/WERE YOU GIVEN THE NECESSARY INFORMATION?
IF YOUR QUERY WAS NOT RESOLVED DURING THE INITIAL CALL, DID YOU RECEIVE A FOLLOW UP CALL?
WERE YOU SATISFIED WITH THE MANNER IN WHICH YOUR QUERY WAS HANDLED?
WHEN DID YOU RECEIVE AN ACKNOWLEDGEMENT LETTER, INDICATING THAT YOUR REFERRAL FORM HAD BEEN RECEIVED?
DID YOU FIND ANY CHALLENGES WITH COMPLETING THE REFERRAL FORM?
DID YOU HAVE TO FOLLOW UP WITH THE COUNCIL, BEFORE YOUR DISPUTE WAS SET DOWN FOR CONCILIATION OR ARBITRATION?
DID YOU RECEIVE A NOTICE OF SET DOWN WITHIN 14 DAYS BEFORE THE CONCILIATION?
WHEN DID YOU RECEIVE THE OUTCOME CERTIFICATE FOR CONCILIATION?
AFTER THE CONCLUSION OF THE ARBITRATION PROCESS, WHEN DID YOU RECEIVE THE AWARD?
DID YOU HAVE TO FOLLOW UP WITH THE COUNCIL, BEFORE YOU COULD RECEIVE YOUR AWARD?
WHERE YOU SATISFIED WITH THE OVERALL MANNER IN WHICH YOUR DISPUTE WAS HANDLED?

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