---
title: No. 13 of 1996 – GRIEVANCE PROCEDURE
description: "[No-13-of-1996](https://elrc.org.za/wp-content/plugins/embedpress/assets/pdf/web/viewer.html?&file=https%3A%2F%2Felrc.org.za%2Fwp-content%2Fuploads%2F2024%2F07%2FNo-13-of-1996.pdf#key=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)"
url: "https://elrc.org.za/docs/no-13-of-1996-grievance-procedure/"
updated: "2025-03-01"
category: NATIONAL AGREEMENTS
---

# No. 13 of 1996 – GRIEVANCE PROCEDURE

[No-13-of-1996](https://elrc.org.za/wp-content/plugins/embedpress/assets/pdf/web/viewer.html?&file=https%3A%2F%2Felrc.org.za%2Fwp-content%2Fuploads%2F2024%2F07%2FNo-13-of-1996.pdf#key=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)